The official OnePlus forums have been inundated over the past week or so with complaints of fast OnePlus 6 battery drains after the OxygenOS 5.1.8 update.
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While Cupertino’s unusually prompt reaction to relatively widespread iPhone 6 and 6s “bricking” issues in China was certainly praiseworthy, Samsung’s recent Galaxy Note 7 explosion fiasco and especially the confusion still surrounding the phablet’s discontinuation taught Apple quick answers were also imperative.
Hopefully, the “information about the iPhone accidental shutdown” just shared on the tech giant’s regional support webpages has been a little more thoroughly researched, checked and double-checked than the competition’s first Note 7 quality inspection findings.
Apparently, it’s not a “security issue” that caused a “small number” of iPhone 6s units produced between September and October 2015 to randomly freeze, halt all operations, and refuse to charge or boot back up.
Instead, believe it or not, air was the culprit here. Specifically, a central battery component’s exposure to “controlled ambient air for too long” before said component was “loaded into the battery pack.” That sure sounds… unusual, so much so in fact that we believe it may well check out. It’s simply too weird to be fabricated.
It also means that, for the “affected” iPhone 6s range, everything should be a-okay after Apple’s voluntary free battery replacement program. But another “small number of customers” outside this “area” have been reporting unexpected shutdowns as well, and “more information” is needed ahead of a verdict, battery swap or recall, with an “additional diagnostic feature” coming as part of an iOS software update next week.
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No electronic device is altogether immune to manufacturing defects and hardware flaws of all sorts. Some phones will spontaneously combust, others may bend under minimal pressure, refuse to properly recognize touch actions or unexpectedly shut down.
What’s vital for an OEM confronted with such issues is to identify the exact root cause of the “disease”, show transparency about measures taken to keep things in check, and most importantly, try its best not to alienate customers.
On that note, both Samsung and Apple have made mistakes of late handling bigger and smaller quality control scandals, with the former still unable (or unwilling) to share a determination of Note 7 investigations, and the latter turning a deaf ear to “Touch Disease” complaints for a long time, then finally acknowledging a problem, but forcing affected iPhone 6 Plus owners to pay up.
Thankfully, a new program aimed at fixing “unexpected shutdown issues” exhibited by the iPhone 6s will cover battery replacements free of charge around the world. While Apple doesn’t consider this a “safety issue”, claiming it affects “devices within a limited serial number range that were manufactured between September and October 2015”, the “very small number of iPhone 6s devices” randomly shutting down will be taken in and repaired.
Not just in China, mind you, where the plague recently came to light, and if you happened to already replace your battery on your own for a similar problem, you may qualify for a refund. Now that’s more like it, Apple!
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Before Apple gets too excited at the prospect of stealing as many as 7 million customers away from Samsung after the highly publicized Galaxy Note 7 recall and ultimate discontinuation, the Cupertino-based tech giant should probably speed up investigations into its own vexing iPhone fire complaints.While still relatively isolated, ...
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No one can build a high-end smartphone from scratch without outside help. No, not even Apple. But Samsung may have nonetheless taken too much upon itself in the R&D, quality control, and mass manufacturing Galaxy Note 7 processes.Not only was the phablet’s battery, initially believed to be causing random explosions, supplied by daughter company Samsung SDI, with its safety tests also carried out internally. ...
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History has a bad habit of repeating itself, so before we cut Samsung some slack and forget all about the double Galaxy Note 7 recall fiasco, focusing instead on the next big thing and previous big thing, it’s important we learn exactly what went wrong in the phablet’s production, quality control and commercial approval processes.
The post Apparently, Samsung conducted pre-release Galaxy Note 7 battery testing in-house appeared first on Pocketnow.
We have a time of death, as Samsung finally called it yesterday following over a month’s worth of desperate resuscitation maneuvers, renewed (short-term) financial loss estimates are in, and we’ve also heard word of
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With half of the roughly one million defective Galaxy Note 7 devices sold in the US already exchanged, according to Samsung’s latest head count, several claimed fires and explosions deemed hoaxes, and new, safe-to-use ...
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We’re running a special segment this week to discuss Samsung and the response to the Note 7. Is the media doing a fair job in reporting on these incidents? Has Samsung responded appropriately? Is there any way to salvage the Galaxy brand name?Also, the iPhone 7 will be in our hands in less than 24 hours, and it’s apparently selling out like crazy! HTC has a new phone headed to Sprint! We’ve got a fresh look at the Google Pixel phone! Microsoft kills the Lumia!Watch the live video broadcast from 2:00pm Eastern on September 15th (click
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35 batteries out of millions of Galaxy Note 7 devices is all it takes for Samsung to hit the recall button. Whether you think it’s a proper response can be debated, but one place where a global recall isn’t even in the question is in China. Sales have started in the country and people are laying hands ...
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Nearly every Galaxy Note 7 has been recalled by Samsung due to the risk of exploding batteries, but how the returns are to be handled will be up to points of sales. In the US, three of the four major carriers have issued press releases regarding the issue. Verizon also has notified customers through an update to its description on the Note 7’s product page, now buried in its online smartphone showcase.AT&T, Sprint, T-Mobile and Verizon have stopped selling the Galaxy Note 7 ...
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It took Microsoft long enough to respond to widespread Surface Pro 3 battery life criticism and acknowledge there was indeed something wrong on the hardware manufacturer and software developer’s end, but once fixing the previously mysterious issues became a “top priority”, identifying the root cause and putting together a patch was a piece of cake.Or so we presume, based on the minimal time needed to roll out a simple firmware update. That’s right, you should be able to iron out all ...
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