Apple Support app launched on iOS to deal with basics and device repairs

If you’ve spent the last couple of days fumbling around the Apple Store app trying to schedule a Genius Bar appointment, you’re not alone. Apple silently removed all easy access to scheduling appointments within the app on a recent update, and with no other alternatives but to either dig, or schedule it on your computer. We eventually learned that this was part of a broader plan that finally becomes official today.

After a silent launch in the Netherlands, Apple has just launched a new Apple Support app for iOS in the US. The idea of the app is to help you trouble shoot basics on your device without the need to call anyone, or visit a store. Still, if your problem can’t be resolved through the app, it’ll help you schedule Genius Bar appointments, just like you could with the old Apple Store app.

If you think of it, the change makes sense, as having support services within a retail app did lead to a certain degree of confusion. It’ll most likely extend to other countries very soon.

The post Apple Support app launched on iOS to deal with basics and device repairs appeared first on Pocketnow.

Apple shares a list of obsolete devices for repair as of next month

If you’ve ever been to an Apple Store Genius Bar, you’ve probably noticed a few cases where people with really old Apple hardware arrive for support. Apple’s customer service is that good when it comes to device repairs, but obviously some products are just too old for parts to still exist.  Cupertino usually shares a list of these devices in order to avoid unnecessary sad faces, and we just got the list for December.As of December 8th, 2015 the following Apple products will sadly not be eligible for repair at the company’s Apple Stores:– iMac (21.5-inch, ...

Continue reading »

The post Apple shares a list of obsolete devices for repair as of next month appeared first on Pocketnow.

Apple shares a list of obsolete devices for repair as of next month

If you’ve ever been to an Apple Store Genius Bar, you’ve probably noticed a few cases where people with really old Apple hardware arrive for support. Apple’s customer service is that good when it comes to device repairs, but obviously some products are just too old for parts to still exist.  Cupertino usually shares a list of these devices in order to avoid unnecessary sad faces, and we just got the list for December.As of December 8th, 2015 the following Apple products will sadly not be eligible for repair at the company’s Apple Stores:– iMac (21.5-inch, ...

Continue reading »

The post Apple shares a list of obsolete devices for repair as of next month appeared first on Pocketnow.

iPad 5 ready for WWDC, Sony event, stock Android keyboard & more – Pocketnow Daily

Watch today’s Pocketnow Daily as we talk about some additional leaked photos of the Nokia EOS smartphone. Then we go through Sony’s press invites for a mobile event to happen in Germany and what we can expect. Google is next as they’ve just made the bold move of offering the stock Android keyboard to everyone. Apple’s strategy for smartphone repairs is next as the company keeps working on bringing more services to their Apple Stores. We end today’s show talking about the iPad 5 and the possibility of a launch for WWDC 2013. All this and more after the break. ...

Continue reading »

The post iPad 5 ready for WWDC, Sony event, stock Android keyboard & more – Pocketnow Daily appeared first on Pocketnow.