Nearly seven years later, we may finally have reached the end of this argument between two bickering tech giants. That and a really big phone this week on our show!
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Despite the public front that Apple put up about the structural integrity of the iPhone 6 and iPhone 6 Plus, court documents say the company knew all about the truth.
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No electronic device is altogether immune to manufacturing defects and hardware flaws of all sorts. Some phones will spontaneously combust, others may bend under minimal pressure, refuse to properly recognize touch actions or unexpectedly shut down.
What’s vital for an OEM confronted with such issues is to identify the exact root cause of the “disease”, show transparency about measures taken to keep things in check, and most importantly, try its best not to alienate customers.
On that note, both Samsung and Apple have made mistakes of late handling bigger and smaller quality control scandals, with the former still unable (or unwilling) to share a determination of Note 7 investigations, and the latter turning a deaf ear to “Touch Disease” complaints for a long time, then finally acknowledging a problem, but forcing affected iPhone 6 Plus owners to pay up.
Thankfully, a new program aimed at fixing “unexpected shutdown issues” exhibited by the iPhone 6s will cover battery replacements free of charge around the world. While Apple doesn’t consider this a “safety issue”, claiming it affects “devices within a limited serial number range that were manufactured between September and October 2015”, the “very small number of iPhone 6s devices” randomly shutting down will be taken in and repaired.
Not just in China, mind you, where the plague recently came to light, and if you happened to already replace your battery on your own for a similar problem, you may qualify for a refund. Now that’s more like it, Apple!
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Apple has finally acknowledged the pain point that a few of its customers are facing and are finally offering an olive branch to iPhone 6 Plus owners fighting “Touch Disease“.
In addressing the issue, the company determined that users were suffering from grayed-out pixels and lack of Multi-Touch response due to the device having been “dropped multiple times on a hard surface and then [taking on] further stress.”
While iPhone 6 owners have also complained to Apple about Touch Disease, it is only the Plus-model users that will benefit from a fee reduction for first-party repairs: $149. The screen must not have suffered from cracks or further issues beyond the above symptoms. Users who already got repairs from an Apple-approved dealer will get compensation up to that price point.
iFixit is reporting through a statement to TechCrunch that $149 is currently the typical market price for a third-party Touch Disease repair.
It doesn’t help much the class action suit that is still apparently on against Apple for having so far treated the problem to their customers’ dissatisfaction. But it’s something from Apple. Let’s just not let this be the standard of care we come to expect from it.
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“The iPhones are not fit for the purpose of use as smartphones because of the touchscreen defect.”It’s a sentence that could be shortened by Apple’s critics, but it’s also a sentence found in full in a class action lawsuit filed at US District Court in San Francisco.Three individuals from California, Delaware and Pennsylvania are seeking unspecified damages from Apple. The plaintiffs allege fraud and transgressions of California consumer protection laws for ...
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We’ve got a mega show for you this week, running down our favorite spoilers before we ship off to Berlin for IFA. We’re getting a better look at what could be the LG V20, and let’s have a chat about Apple’s responses to warranty issues…These stories plus answering questions from the Pocketnow mailbag! Make sure you’re charged and ready for episode 215 of the Pocketnow Weekly!Watch the live video broadcast from 2:00pm Eastern on August 25th (click
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While the expected iPhone 7/6SE upgrades and subtle design revisions may not feel compelling enough to prompt 6s or even 6 owners to switch to a “new” iOS handheld, some iFans no longer covered by a warranty probably don’t have a choice but to give up their old precious.Even if you took extra care of your almost two ...
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