80 percent of US consumers are satisfied with the iPhone X

It's a big gap from the 97 percent satisfaction number as suggested by a third-party survey and the 99 percent that Apple suggests for the iPhone X.

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iPhone X sales rate decays, but owners are extremely happy with their purchase

The iPhone X was meant to be a big hit, but ended up being a big dud for the mass audience. At least those who have one are pretty satisfied with it.

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T-Mobile and MetroPCS destroy the competition in J.D. Power satisfaction ratings

Customer satisfaction is at an all-time high for both T-Mobile and flagship prepaid sub-brand MetroPCS, according to the latest J.D. Power research.

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Customer satisfaction with T-Mobile ranks high in two surveys

It tops runner-up Verizon by a good bit in many metrics of customer satisfaction and references. And there's plenty of room between it and AT&T and Sprint.

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Apple predictably tops another customer satisfaction report, but the iPhone SE leads the device pack

As crazy as it sounds, iPhone SE owners stateside are more satisfied with their property than those rocking a 7 Plus, Galaxy S7 or S6 Edge+.

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Apple leads J.D. Power’s latest smartphone satisfaction rankings, Samsung is a very close second

Apple is the unsurprising winner of a 2017 J.D. Power smartphone satisfaction award, followed as closely as mathematically possible by Samsung.

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Apple wins smartphone, tablet, laptop and online music trophies for customer engagement

Customer loyalty and engagement are very subjective things, but people clearly love their Apple products, be it iPhones, iPads or online music apps.

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Apple earns highest scores for smartwatch user satisfaction, Samsung wins fitness band crown

While yesterday felt like an early Black Friday of sorts, between Amazon and Microsoft’s 24-hour-limited deals and the introduction of sweet HTC and T-Mobile promos set to last a little longer, today is tech ...

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Samsung Pay tops satisfaction survey, hands out $10 Amazon gift cards

At first glance, it feels like we’re dealing with two unrelated pieces of news here today. On one hand, the Auriemma Consulting Group found Samsung Pay to “outscore Apple Pay on a number of metrics” in its latest Mobile Pay Tracker, based on the opinions and usage habits of 2,004 early US digital wallet adopters.On the other, Samsung just kicked off its umpteenth recent promotion, giving sweet $10 Amazon gift cards away to new and old users of the Galaxy-compatible mobile payment service ...

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