If employees find a third-party display or battery in a customer's iPhone, but don't see an issue with them, they'll still work on the phone.
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Apple stops supporting iPhone 5 for repairs, will begin vintage
Apple is maintaining a category of vintage devices that may become eligible again for repairs under a new program that may be launched soon.
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Apple offers free repairs in Japan after devestating floods
Hundreds are dead in the aftermath of massive flooding in the country's west. Apple is offering repairs of its products for free.
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Silicone caps protecting Butterfly keyboard in latest MacBook Pro models
The updated MacBook Pro does have a slightly different keyboard design. It keeps the Butterfly switches, but adds a little protection from dust.
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Nylon case not guaranteed to protect OnePlus 6 from all drops
One father learned the hard way that even with a case on his new, expensive OnePlus phone, a daughter will find a way to break something.
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Apple repairing MacBook “Butterfly” keyboards for free
MacBook and MacBook Pro keyboards featuring the Butterfly switch design are well-known for failure after even a speck of dust slips in below the crevice...
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iPhone X camera glass cracking, people wonder why
The cover glass on the camera system should be made of sapphire and, thus, shouldn't crack easily — not from keys or coins or even drops.
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OnePlus 6 teardown has surprises including some water proofing and a weird alert slider
The alert slider connects to a piston that connects to a soldered button attached to the motherboard. Well, this is already interesting.
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Apple retroactively subsidizing iPhone battery replacements
Those who got the battery replaced on their iPhone 6 or newer device at an Apple-sanctioned facility anytime within 2017 are eligible to get $50 back.
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FTC asks six ‘major’ mobile, gaming and auto companies to revise their warranty policies
It's against the law to void an automobile, gaming system or mobile phone's warranty for use of third-party components or "unauthorized" repairs, which Nintendo, Sony, Hyundai and three other "major" companies seem to be ignoring.
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Third-party iPhone displays stop working with iOS 11.3
Customers are asking for refunds from local shops who are trying to make do with third-party components and no support from Apple.
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Samsung joins forces with uBreakiFix for same-day US repairs of select Galaxy phones
If you own a relatively new high-end Samsung smartphone in need of a quick repair, more than 300 uBreakiFix locations across the US are now certified for same-day official support.
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ShatterShield peeling off edges of Moto Z2 Force, customers being charged for repair
Those who couldn't or didn't want to argue down the price were supposedly charged anywhere from $50 to $150 for the replacement of a part that used to be user-replaceable for $40.
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In some repairs, 16GB iPhone 5c will be substituted with 32GB units
The iPhone 5c is coming up on five years old and it still will get treated by Apple if it is warranted. The thing is, will you get your device replaced?
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With iPhone battery replacement program, Apple may give rebates to those who paid full price
That's according to a Senate committee chairman. That committee has released a letter from Apple that answers some of its questions about the program.
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